Crisis Care · United States
988 crisis lifeline answers over 10 million contacts since debut
Two years in, the new three-digit number has become the busiest crisis line in U.S. history.
CNN's reporting on the second anniversary of 988 puts the volume in plain terms: more than 10 million calls, texts, and chats handled, with text and chat accounting for a steadily growing share of the load.
The piece interviews counselors and SAMHSA officials about what the data reveals — who is calling, what they are calling about, and where the system still strains. It also surfaces the political question of whether Congress will sustain the funding that built 988 in the first place.
Read CNN's full report for the source data and on-the-ground reporting.
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Call or text 988 for the Suicide & Crisis Lifeline. See all crisis resources.